FAQ

Product Information

At Draper Tool Shop, we offer a wide range of gardening essentials to help you create and maintain a beautiful outdoor space. Our products are selected with quality in mind, catering to both novice and experienced gardeners.

What types of products do you sell?

We specialise in gardening supplies, including:

• Artificial grass and lawn turf for easy lawn transformations
• Compost, manure, and soil improvers to enrich your garden
• Fertilisers and plant food for healthy growth
• Pest control items like bird deterrents and bug killers
• Garden accessories such as hanging baskets, frames, and netting
• Grass seed and lawn care products for lush greenery

Our menu covers everything from basic needs like canes and plant labels to specialised items for lawn edging and garden fleeces. Whether you’re starting a new project or maintaining an existing garden, we have the tools for you.

Are your products suitable for all gardening levels?

Yes! Our products are designed to be user-friendly for beginners while meeting the high standards of seasoned gardeners. For example, our compost and grow bags come with clear instructions, and our lawn care range includes options for simple upkeep or advanced treatments.

How do I choose the right product for my garden?

Consider your garden’s specific needs—such as soil type, climate, and project scale. For instance, if you’re dealing with pests, our bird deterrents and bug killers are effective solutions. If you’re planting new grass, our grass seed and lawn turf options provide quick results. Feel free to email us for personalised advice!

Delivery and Shipping

We pride ourselves on reliable delivery to ensure your gardening essentials arrive safely and on time. Our services are tailored for flexibility, whether you’re in a hurry or planning ahead.

What delivery options do you offer?

We provide two main shipping methods:

• Standard Shipping: Costs £12.95 and uses DHL or FedEx. Delivery takes 10-15 days after dispatch. Ideal for time-sensitive projects.
• Free Shipping: Available for orders over £50, using EMS. Delivery takes 15-25 days after dispatch. Perfect for larger orders or seasonal planning.

All orders are processed within 1-2 days, where we quality-check, package, and provide tracking information.

Do you deliver internationally?

We serve gardening enthusiasts worldwide, but delivery may not be available to some Asian countries and remote locations. During checkout, our system will automatically check if we can deliver to your address.

How can I track my order?

Once your order is dispatched, we’ll send a confirmation email with tracking details. You can use this to monitor your package’s progress. If you have issues, contact us at [email protected].

What should I do when my order arrives?

We recommend:

• Inspecting packages for any damage upon delivery
• Checking all items against your order confirmation
• Storing compost, fertilisers, and grass seed in dry conditions
• Following planting instructions for lawn turf and grow bags promptly

Payments and Accounts

We aim to make payments secure and straightforward, supporting various methods for your convenience.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are encrypted for security.

Is my payment information safe?

Absolutely! We use industry-standard security measures to protect your data. If you notice any unauthorised activity, contact us immediately.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster checkout in the future.

What if I have a problem with my payment?

If your payment fails, ensure your card details are correct and that your bank authorises international transactions (if applicable). For persistent issues, try using PayPal or contact your bank. We’re here to help if needed.

Returns and Refunds

Your satisfaction is our priority. If you’re not happy with a product, we have a straightforward return policy.

What is your return policy?

You can return items within 15 days of receipt. Products must be in original condition with packaging. To initiate a return, email us at [email protected] with your order details and reason for return.

Are there any items that cannot be returned?

Yes, for hygiene reasons, we cannot accept returns on opened compost, fertilisers, or soil improvers. Also, perishable items like grass seed must be unopened and stored properly.

How long do refunds take?

Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The time to appear in your account depends on your bank or payment method.

What if I receive a damaged or incorrect item?

Contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund as quickly as possible.

General Questions

Here are answers to other common queries about our shop and services.

Who is Draper Tool Shop for?

Our target customers include home gardeners, landscape enthusiasts, and professionals looking for reliable, high-quality gardening supplies. Whether you’re transforming a lawn with artificial grass or nurturing plants with fertilisers, we cater to all skill levels and project sizes.

What is the style of your website and products?

Our website has a practical, user-friendly design focused on ease of navigation. Products are presented with clear descriptions and images, reflecting our commitment to quality and sustainability. We use a warm, inviting tone to make gardening accessible and enjoyable.

How can I contact you?

For any questions not covered here, email us at [email protected]. Our team is dedicated to providing prompt, helpful responses. You can also visit our company address at 17 Portland St, Manchester, GB M7G 5UI for inquiries.

Do you offer advice on gardening projects?

While we focus on selling products, we’re happy to share basic tips. For complex issues, we recommend consulting gardening guides or experts. Our product descriptions include usage instructions to help you get started.