Privacy Policy

Welcome to Draper Tool Shop, your trusted partner for all things gardening. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website at newgardenproducts.com or make a purchase from us. By using our site, you agree to the practices described in this policy.

1. Information We Collect

To provide you with a seamless gardening shopping experience, we collect the following types of information:

• Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address, and payment information (e.g., credit/debit card details or PayPal account information).
• Transaction Data: We record details about your orders, including products purchased (e.g., artificial grass, compost, or lawn care items), payment method, and transaction history.
• Technical Information: We automatically collect data like your IP address, browser type, device information, and pages visited on our site through cookies and similar technologies.
• Communication Data: If you contact our customer service team at [email protected], we may keep records of your queries and responses.

2. How We Use Your Information

We use your data to enhance your gardening journey with us, in line with our commitment to security and convenience:

• To process your orders for gardening products like fertilisers, grass seed, or pest control items, and to manage payments securely.
• To communicate with you about your orders, account updates, or customer service inquiries.
• To improve our website, product offerings, and services based on your browsing behaviour and preferences.
• To send you marketing communications (if you have opted in) about new products, offers, or gardening tips that may interest you.
• To comply with legal obligations and prevent fraud or unauthorized activities.

3. Sharing and Disclosure of Information

We value your trust and only share your data in the following circumstances:

• Service Providers: We may share information with trusted third parties, such as payment processors (e.g., PayPal) and shipping carriers, to fulfil your orders and provide services. These partners are bound by confidentiality agreements.
• Legal Requirements: We may disclose data if required by law, to protect our rights, or to ensure the safety of our customers and business.
• Business Transfers: In the event of a merger or sale of Draper Tool Shop, your information may be transferred to the new owners, with notice provided to you.
• We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority. We implement industry-standard measures to protect your data:

• All payment transactions are encrypted using secure protocols (e.g., SSL), and we do not store your complete payment details on our servers.
• Data is stored on secure servers located in the UK or within the European Economic Area (EEA), with access restricted to authorised personnel only.
• We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

5. Your Rights

As a valued customer, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You may update or correct inaccurate data by logging into your account or contacting us.
• Deletion: You can request the deletion of your data, subject to legal or operational constraints.
• Opt-Out: You may unsubscribe from marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us.
• Objection: You can object to certain uses of your data, such as for direct marketing.

To exercise these rights, please email us at [email protected]. We will respond within 30 days, in accordance with applicable laws like the UK GDPR.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• What are cookies? Cookies are small text files stored on your device that help us remember your preferences, analyse site traffic, and personalise content.
• How we use them: We use cookies for essential functions (e.g., shopping cart), analytics (e.g., to improve our site), and marketing (e.g., to show relevant ads).
• Your choices: You can manage cookie preferences through your browser settings. Note that disabling cookies may affect some website features.

7. International Data Transfers

As we serve gardening enthusiasts worldwide (excluding some Asian countries and remote locations), your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with data protection laws and are protected by appropriate safeguards, such as standard contractual clauses.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website, with the “Last Updated” date revised accordingly. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please don’t hesitate to reach out:

Thank you for trusting Draper Tool Shop with your gardening needs. We’re dedicated to providing a secure and enjoyable experience as you cultivate your garden paradise.