Shipping Information

Order Processing Time

We pride ourselves on quick order processing. All orders are processed within 1-2 business days from the time we receive your payment.

Shipping Methods & Delivery Times

We offer two reliable shipping options to ensure your gardening supplies arrive safely:

Shipping Method Delivery Time Cost Carrier
Standard Shipping 10-15 business days after dispatch £12.95 DHL or FedEx
Free Shipping 15-25 business days after dispatch FREE (orders over £50) EMS

Please Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Returns & Exchanges

At Draper Tool Shop, we’re passionate about gardening and want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help!

Returns & Exchanges Timeframe

You may return or exchange most items within 15 days of receiving your order.

Return & Exchange Process

Step 1: Submit Your Return/Exchange Request

Within 15 days of receiving your order, please email us at [email protected] with the following information:

RETURN/EXCHANGE REQUEST TEMPLATE

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Draper Tool Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
– Order Number: [Your Order Number]
– Order Date: [Date of Order]
– Product(s) to Return: [Product Name(s)]
– Reason for Return/Exchange: [Please provide details]
– Preferred Resolution: [Refund/Exchange for specific product]

I confirm that the items are in their original condition and packaging.

Best regards,
[Your Full Name]

Step 2: Wait for Authorization

Our gardening enthusiasts will review your request and email you within 2 business days with:

  • Return authorization number
  • Shipping instructions and return address
  • Any special instructions for your specific items

Step 3: Package and Ship Your Return

Please ensure:

  • Items are in original condition with tags and packaging
  • Include the original packing slip or order confirmation
  • Write the return authorization number on the outside of the package
  • Use a trackable shipping method

Step 4: Processing Your Return

Once we receive your return:

  • We’ll inspect the items within 3-5 business days
  • Process your refund or ship your exchange
  • Send you a confirmation email

Refund Information

Refund Timeframe

Refunds are processed within 5-7 business days after we receive and inspect your return.

Refund Method

Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your PayPal account

Important: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • Standard shipping charges apply for the new item
  • If the exchange item costs less, we’ll refund the difference
  • If it costs more, we’ll invoice you for the balance

Non-Returnable Items

For health, safety, and hygiene reasons, the following gardening products cannot be returned or exchanged:

  • Opened or used pest control products (Bug killer, Pest & disease control, Bird deterrents)
  • Opened fertilisers and plant food
  • Used lawn care products
  • Opened compost, manure, or soil improvers
  • Cut or opened artificial grass and lawn turf
  • Personalised or custom-made items
  • Used gardening tools with visible wear

Note: Damaged or defective items from these categories will be replaced at our discretion.

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged items and packaging
  • We’ll arrange for replacement shipping at no cost to you

Need Help?

Our gardening enthusiasts are here to assist you!

Email: [email protected]

Response Time: Within 2 business days

Business Hours: Monday-Friday, 9:00-17:00 GMT

Address: Draper Tool Shop, 17 Portland St, Manchester, GB M7G 5UI

Policy Updates: We reserve the right to modify this shipping and returns policy at any time. Please check our website for the most current version.