Term and Conditions

Welcome to Draper Tool Shop at newgardenproducts.com. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website and placing orders, you agree to be bound by these terms.

We specialise in providing high-quality gardening supplies to help you create and maintain beautiful outdoor spaces. Our product range includes artificial grass, bark, fertilisers, lawn care products, and much more.

2. User Obligations and Responsibilities

2.1 Account Registration

While you can browse our website without registration, creating an account is required to make purchases. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use of your account

2.2 Acceptable Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to any part of the website
• Interfere with the website’s security features
• Upload or transmit any malicious code or content
• Make false or fraudulent orders

3. Products and Services

3.1 Product Information

We strive to provide accurate descriptions and images of our products. However, slight variations in colour, texture, or appearance may occur due to monitor settings and natural product variations.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will notify you and provide options for substitution or cancellation.

3.3 Product Use

Our gardening products are intended for domestic and professional gardening use. You are responsible for:

• Reading and following all product instructions and safety guidelines
• Using products only for their intended purposes
• Storing products safely, especially chemicals and pest control items
• Disposing of products and packaging responsibly

4. Orders and Payment

4.1 Order Process

Placing an order involves the following steps:

1. Select products and add them to your cart
2. Review your order and proceed to checkout
3. Provide shipping and billing information
4. Select preferred shipping method
5. Review and accept these Terms and Conditions
6. Submit payment
7. Receive order confirmation

4.2 Order Acceptance

Your order represents an offer to purchase our products. We reserve the right to accept or decline orders at our discretion. Order acceptance occurs when we send your order confirmation email.

4.3 Pricing and Payment

All prices are in British Pounds (£) and include VAT where applicable. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed securely at the time of order. Your payment card will be charged when we process your order.

4.4 Order Processing and Shipping

We process orders within 1-2 business days after receiving payment. We offer two shipping options:

• Standard Shipping: £12.95 via DHL or FedEx, delivery within 10-15 business days after dispatch
• Free Shipping: Available for orders over £50 via EMS, delivery within 15-25 business days after dispatch

Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding some Asian countries and remote areas.

4.5 Customs and Import Duties

For international orders, you are responsible for any customs duties, taxes, or import fees imposed by your country. These charges are not included in our product prices or shipping costs.

5. Returns, Refunds and Exchanges

5.1 Return Policy

We want you to be completely satisfied with your purchase. You may return or exchange most items within 15 days of receiving your order, provided they are in original condition with tags and packaging.

5.2 Non-Returnable Items

For health, safety, and hygiene reasons, the following cannot be returned or exchanged:

• Opened or used pest control products (Bug killer, Pest & disease control, Bird deterrents)
• Opened fertilisers and plant food
• Used lawn care products
• Opened compost, manure, or soil improvers
• Cut or opened artificial grass and lawn turf
• Personalised or custom-made items
• Used gardening tools with visible wear

Damaged or defective items from these categories will be replaced at our discretion.

5.3 Return Process

To initiate a return or exchange:

1. Email us at [email protected] within 15 days of receipt with your order details and reason for return
2. Wait for our authorization and instructions
3. Package items securely with original packaging and include the return authorization number
4. Ship using a trackable method

5.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method. Original shipping fees are non-refundable, and return shipping costs are your responsibility unless the return is due to our error.

5.5 Damaged or Incorrect Items

If you receive damaged or incorrect items, contact us within 48 hours of delivery with photos of the damaged items and packaging. We will arrange for replacement shipping at no cost to you.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Draper Tool Shop or our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

The “Draper Tool Shop” name and logo are trademarks of our company. You may not use these marks without our prior written consent.

7. Limitation of Liability

7.1 Product Liability

We are not liable for any damages, injuries, or losses resulting from:

• Misuse of our products
• Failure to follow product instructions and safety guidelines
• Allergic reactions or sensitivities to product ingredients
• Environmental factors affecting product performance

7.2 Website Use

To the fullest extent permitted by law, Draper Tool Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website.

7.3 Maximum Liability

Our maximum liability to you for any claim relating to these Terms or your use of our website and products shall not exceed the total amount you paid for the products in question.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and safeguard your information. By using our website, you consent to our data practices as described in our Privacy Policy.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes relating to these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

11. Contact Information